Children

All ages welcome.

Pets

Dogs only allowed Rate per Dog is £30.00 Max of 2 Dogs allowed.

Smoking

Strictly no smoking.

Accepted Payment Methods

Cash, Bank Transfer.

Check In & Check Out Times

Earliest check in is 4.00pm. Latest check in is 11.00pm. We kindly ask that you check out by 10.00am.

Other Policies

TERMS AND CONDITIONS

General

This is a legally binding contract between the property owner, Pevensey Bay Retreats Julie and Norman Mockford, and the holidaymaker. The property owner is also referred to as “we” and “us”.

The holidaymaker is the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The holidaymaker is also referred to as “you”.

The property referred to being Pevensey Bay Retreats 11 Pebble Beach Pevensey Bay Holiday Park Eastbourne Road, Pevensey Bay, East Sussex, BN24 6DH

Bookings

A booking deposit is payable within 7 days of the provisional booking being taken. The booking is taken on a provisional basis until the deposit has been paid in full and funds cleared through the banking system (where appropriate). The booking then becomes confirmed. Until the booking is confirmed, it can be cancelled at any time without prior notice.

The balance of the rental charge, along with the breakage deposit, is payable not less than 6 weeks prior to the start of the holiday. Failure to pay the deposit or balance in full by the due dates will constitute a cancellation of the holiday by the holidaymaker. Please be sure to note the due dates of these payments, though reminders are routinely issued.

Bookings made less than 6 weeks prior to the arrival date must be paid in full at the time of booking.

Cancellation by the Holidaymaker

Cancellation of the booking by the holidaymaker should be made in writing and addressed to:

Info@https://pevenseybayretreats.co.uk/

In the event of a cancellation, we will attempt to re-let the property and if successful, the holiday maker will be refunded less a £50 admin fee.

Where we are unable to re-let –

Cancellations made more than 6 weeks before arrival will receive a 70% refund

Cancellations less than 6 weeks but more than 5 weeks will receive a 60% refund

Cancellations less than 5 weeks but more than 4 weeks will receive a 50% refund

Cancellations less than 4 weeks but more than 3 weeks will receive a 40% refund

Cancellations less than 3 weeks but more than 2 weeks will receive a 15% refund

For cancellations less than one week before arrival no refund is payable.

We strongly recommend you take out holiday cancellation insurance.

Cancellation by the Property Owner

The property owner will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes unavailable, and the property owner must cancel the booking, the property owner will endeavour to find the holidaymaker suitable alternative accommodation. If suitable alternative accommodation cannot be found, the holidaymaker shall be entitled to a full refund. The property owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid.

Miscellaneous

Whilst every care is taken to provide a true and accurate description of the property, over time alterations are made and some things do change. The holidaymaker accepts that no refunds are available for such discrepancies.

The property owner reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required.

The property owner reserves the right to refuse entry to anyone, who in the property owner’s opinion is not suitable to or capable of taking charge of the property.

The property owner reserves the right to ask the holidaymaker and their party to leave the property, without refund, should the behaviour of the holidaymaker and/or their party be considered by the property owner to be unreasonable or unacceptable.

Number of Guests

The maximum number of people entitled to stay at this property is clearly listed in its description and furthermore, only those people named on the booking form are entitled to stay. If it is found that more people than agreed are using the property, this will be considered a breach of contract and the holidaymaker and his/her party will be asked to leave immediately without any refund. Subletting or assignation of the property is prohibited.

Visitors

Many of our guests have invited visitors to the property – often local relatives and friends. We are happy to accommodate this provided we are notified in advance. Kindly note that YOU are responsible for the behaviour of your guests.

Pets

We are able to accommodate pets at the property but a £35.00 extra cleaning charge will apply in total.

Smoking

Due to the risk of fire, smoking and the use of candles is prohibited in the property and surrounding gardens.

Arrival and Departure Time

Every effort will be made to have the property available from 16:00 pm on the day of arrival. The property must be vacated by 10:00 am on the day of departure. Late departure, unless agreed in advance with the property owner, will result in an additional charge being made at the owner’s discretion. Information about keys and how to collect them will be provided once full payment has been received.

Liability

The property owner takes no responsibility for the personal possessions of the holidaymaker or the holidaymaker’s party. Vehicles and possessions are left entirely at the risk of the holidaymaker.

Children must be supervised at all times.

Cleaning

We would like to think the holidaymaker and party would treat the property as they would their own home and at the end of the holiday the property is left in a clean and tidy condition. The property owner retains the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday.

Breakages

The holidaymaker should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental damage or breakages should be reported to the property owner (or their representative) prior to departure. The property owner retains the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged for.

Noise

Please respect our neighbours and ensure that noise is kept to a minimum after 10:30pm, particularly outside.

Electric Vehicles

The charging of electric or hybrid vehicles from the domestic supply is NOT permitted. The area is well served with charging points, many of which are in the car parks just outside reception.

Complaints

Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the holidaymaker to make any such problem known to the property owner (or their representative) immediately it becomes apparent, thereby giving the property owner the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained.

The property owner will make every endeavour to rectify any identified problems as soon as is reasonably possible.

Return of Breakage Deposit

The security deposit of £200.00 minus any deductions, will be returned to you within 7 days of the departure.